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Business Insider·
Managers still make staffing decisions, the spokesperson added, while the software system provides "better information" and is being refined based on testing and employee feedback before any broader rollout. Still, the documents and internal communications reviewed by Business Insider suggest a deeper disagreement over who should make staffing decisions inside Amazon's warehouses. Some managers often wanted to keep more workers assigned to their areas to maintain productivity or because they believed operations required more staffing than the software recommended, according to Slack messages from inside Amazon that were obtained by Business Insider.
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