The agency’s efforts to boost transparency include using Bluetooth devices to identify bottlenecks for high-value shippers, a spokesperson said. However, the Postal Service has underinvested in technologies that could improve visibility due to its ongoing financial challenges, Steiner said. For customers, the Postal Service typically offers a solid visibility experience when they handle the entire shipping process from pickup to delivery, Samuel Moore, an industry consultant and Los Angeles Postal Customer Council board member, said in an interview with Supply Chain Dive.
